You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these conditions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you should immediately stop using this website.
THIRD PARTY LINKS
To provide increased value to customers and site visitors, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
PURCHASE OF PRODUCTS
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We will NOT pass on your personal information to any third party and only use the information you give us to complete your order (and allow you to log in to this site at a later date to track it's progress) or to send you relevant product information we think you might be interested in.
Find out more about our Refund policy which is incorporated into these Conditions.
CONTRACT CANCELLATION UNDER THE DISTANCE SELLING REGULATIONS
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price (and delivery charge if Complete Tools and Fixings TR are at fault), provided that you have notified us in writing, no longer than 7 working days after the day on which you receive the products, and that you have taken reasonable care and not used them. Please follow the procedure set out in our Returns procedure.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:
- Made-to-measure products
- Items shipped in from outside the UK
- Perishable goods
Please see our Refund policy for further details.
DESCRIPTION OF PRODUCTS
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Sometimes the manufacturer/brand name is not stated or immediately known by us, and in this case we will use the wholesaler of supply to us as the name/manufacturer. However if you need the specific name of the make, please just contact us and we will endeavor to obtain this information for you.